Federal Tax Ombudsman Secretariat (Ftos) Islamabad Tender Notice

FEDERAL TAX OMBUDSMAN SECRETARIAT
5-A, CONSTITUTION AVENUE, ISLAMABAD
Request for Expression of Interest
Project Title: Ombudsman IDF- Institutional Capacity Building Assignment Title: Performance Improvement Interventions in Selected Ombudsman Offices—Component #2 Publication Date: 111b Jan., 2014 Expression of Interest (EDI) Deadline: 27'. Jan., 2014 at 10:00 am (to be opened on the same day at 11:00 am) Language of EDI: English Assignment Country: Pakistan Funding Sources: World Bank IDF-Grant Implementing Agency: Federal Tax Ombudsman (FM) Secretariat Individual/Firm: The consultant will be a firm
Assignment Description
The above project is designed to improve the service delivery of Pakistan's Ombudsman Offices by strengthening responsiveness and accountability. It is based on the objective of providing timely and effective redressai of citizens' grievances. The project intends to establish partnership amongst all ombudsman offices on a shared common vision and empower them by bringing in innovative technological interventions that would develop them into strong independent dispute resolution bastions, scaling down unnecessary litigation burden of the courts and thus reducing the workload of the judiciary. Conventional grievance redress mechanisms in Pakistan have, however, limited capacity to provide prompt and timely redress of the grievances and their performance can be improved if the capacity of these institutions is enhanced. For this consultancy, the FTO Secretariat seeks to hire the services of a consultant (firm) to identify performance improvement interventions in Pakistan's Ombudsman offices (total 12) and present it in the form of a needs assessment report (with review of the implementation of Ombudsman Reforms Act 2013: organizational capacity, officials' capacity: and budgetary allocations — to help analyze existing situation and identify capacity gaps. For analysis and recommendations, the study will also use/benefit from int'l best practices),
arid prepare action plan for implementation. . -e. , t-- .2 Provide information showing that they are qualified in the field of the assignment. * t ,s, ct t 2. Provide information on their core business and years in business. * z cre 3. Provide information on the technical arid managerial capabilities of the firm. tz 4. Provide information on the qualifications of key staff. * g_ lb Consulting Firm will be selected in accordance with the method set out in the World Bank's guidelines for selection of consultants. ,._ For details regarding Introduction, Objectives & Deliverables, Implementation Action Plan, Eligibility Criteria, Submission of Proposals etc. visit office during the office hours (0800 to 1600) or website www.ftagov.pk The Federal Tax Ombudsman Secretariat reserves the right to accept or reject any or all the tenders as the case may be.
Qualification Criteria
1
(Muhammad Farhan Khan)
Deputy Director (Admn) Ph: +92-51-9202447 Fax: +92-51-9205553 adminisb@fto.gov.pk